Welcome to our online survey website

The purpose of these surveys is among other things to give each member of our campus community (staff, students, shareholders, alumni, etc.) an opportunity to identify our deficiencies and/or strength in our core 'business' and to share ideas that may help us focus and develop strategies in improving our development plans especially in Teaching & Learning, Research & Development, and services.

We would like to thank you for your time, ideas and suggestions.

Best regards,

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posted Apr 8, 2015, 3:04 AM by survey fke   [ updated Apr 14, 2015, 6:11 PM ]

The objective of the survey is to measure the service satisfaction index for the WiFi network service (hotspot@UTM) provided by UTM.
We would appreciate if you could answer some questions about your experiences with the service in the survey form below. Thank you for your time and coorperation.

The result of the survey can been accessed here.


posted Mar 27, 2015, 8:15 AM by survey fke   [ updated Feb 2, 2016, 12:53 AM ]

The objective of the survey is to measure the service satisfaction index for the WiFi network service provided by YTLC (YES) in the Residential College in UTM JB campus.

We would appreciate if you could answer some questions about your experiences with the service in the survey form below.

Apart from answering this survey:
If you have any problem with the WiFi YES 4G@UTM service please report to YTLC Helpdesk HOTLINE:

EMAIL (utmsupport@yes.my), Voice/SMS (018 3330003)

To the students who have received YES 4G Dongle from CICT:

In order to activate your YES 4G account to use the dongles,

  • Please go to the YES SHOP/STORE at Arked Meranti to register and activate the MPLN account (1GB quota/month-limited to 4000 account only).
  • Please bring your IC/Passport to verify your identity.
  • The shop is open from 9am to 5.30pm from Sunday to Thursday.
  • For further detail please call : 018-3034297 (YES Store Office at Arked Meranti)

Students who had received the YES 4G Dongles and do not intend to use them, please return the dongles to CICT Office as soon as possible so that we can give the dongles to other students who really need them.

 Thank you for your time and coorperation.

UTMNet Access Speed

posted Aug 24, 2011, 7:43 PM by survey fke   [ updated May 20, 2015, 2:29 AM ]

Please complete the survey. Thank you.

View the result here


posted Feb 5, 2011, 12:27 AM by survey fke   [ updated Feb 6, 2011, 2:14 AM ]

The purpose of the survey is to check the performance of the wired LAN and WiFiUTM in PSZ (from users' point of view) and also to test the new 803.11n Access Point (from Altai) which promises higher speed, better coverage area and higher number of simultaneous users connected at one time (250 users compared to only 20 to 30 users using normal AP).

Please visit this site UTM speed test to test the INTERNAL access speed and TIME.com speed test for the EXTERNAL test speed.

Please be informed that the ONLINE DATABASES subscribed by PSZ have been given dedicated access through 100Mbps gateway link which mean that students can have better speed when accessing those sites (for research, etc) compared to other sites. Try accessing those sites and inform us your finding.

The current statistics are here.

Thank you.

CollegeNet Access Speed

posted Jan 22, 2011, 5:48 AM by survey fke   [ updated Dec 10, 2012, 1:42 PM by Alias Mohd ]

The purpose of this survey is to determine the actual speed experienced by the students from their respective colleges through WIRED and WiFiUTM network and eventually to take the necessary actions to improve the connection speed to an acceptable speed rate.

Brief Introduction

The number of Access Points (AP) installed with the total of around 890 APs:
 College 1st phase
(Mac 2007)
 2nd phase
 3rd phase
 KRP 3 23 37 63
 KTR 3 24 37 64
 KTF 3 24 36 63
 KTHO 3 24 37 64
 KTDI 3 23 34 60
 KTC 3 24 43 70
 KP 3 12 - 15
 K9 3 10 54 67
 K10 3 10 52 65
 K11 3 - - 3
 KDSE 3 13 90
 KTGB 3 12 90
 KDOJ 3 15 60

The colleges with WIRED network are KP, MA1 (K11-College 11), L12 (KTHO), G29 (KRP), S46 & S47 (KTC), H25 (KTF), K11 (KTR), G30, G31 & G32 (KRP).

In KTDI and KTR we have provided one Internet Lab each (with wired internet connection) which can be accessed 24 hours a day by all students. We are in the process of providing more lab like that in other colleges for the benefits of the students.

One thing we have to keep in mind is that the wireless (shared) access is not as fast/good/reliable as the wired (dedicated) connection. And the number of users connected simultaneously to an AP are limited (~15 users) with only 3 non-overlapping channels namely channel 1,6 and 11 unlike 3G or 4G spectrum in which all adjacent channels are using different frequencies and non-overlapping.

One of the problems we are facing in providing a good WiFiUTM coverage is the disturbance from Rogue AP (the APs that are installed by the students without our consent) as shown in the picture below (in K15). The conflicting channels used by those APs will result in reduction of the speed to the AP and to the network itself.

Rogue APs in K15 are listed below. There are many more in other colleges.

Until the problems related to these rogue AP are solved, we are going to experience slowness in the access speed (it is a kind of chicken and egg problem-students say WiFiUTM is slow and we say your rogue APs are disturbing our APs because they (without realizing it) are using the same channels that WiFiUTM's APs do).

Example of APs installation in Bayview Hotel WiFi network in Langkawi. Note the absent of rogue APs!

Please go to these websites and record the download speed in the survey form given below. We thank you for your patience, help and coorperation.

http://speed.utm.my (internal access)
From the current result of this survey (see the statistics below), we can see that majority experience a VERY HIGH INTERNAL SPEED (>10 Mbps) at which the internal sites (such as elearning, student.blog, UTM Library, UTM FREE download software archive, AIMS2000, UTM Institutional Repository, UTM Online, Applications System, Anti-Virus Software, FKM Computing Facilities, FSKSM Free Software Archive, FP Pusat Sumber, FAB Journal, FKE Journal, FKM Journal, FSKSM Publication, JCNRE Journal, MATEMATIKA Journal, Jurnal Kemanusian, Journal of Fundamental Sciences, DIGITAL Thesis, etc) can be accessed in a split second! This is one of the main priorities in providing CollegeNet, that is to provide fast access to the local contents for teaching, learning and research (TLR). We believe that faculties (UTM) are working hard in increasing local contents for the sake of TLR (try accessing the sites listed above) so that the external access can be minimized.

http://speed.time.com.my (external excess)
We are aware of the slow speed to the external sites and that is mainly due to the limited gateway bandwidth of 100Mbps/200Mbs shared by a large number of students in all 17 colleges.
  • We are planning to set a MAXIMUM limitation bandwidth at which a user can access (to the external sites; internal access will be unlimited as we have 1Gbps link connected to each colleges) so that we have a fair share of the available (100Mbps/200Mbps) bandwidth (e.g only up to 384kbps or 512kbps or 1Mbps per user).
  • From the BW manager (installed on March 7th, 2011) the top application used by students is P2P which consumes 68.2% (56.3%+11.9%) of the bandwidth as shown below (all P2P apps are currently being blocked and each college is allocated up to only 20Mbps so that no college can monopolize the BW). A P2P app is mainly used for sharing Music, Movies, Games and very famous for distributing pirated software.
  • The sites that are visited by majority of the students mostly for entertainment as shown below.

  • We are in the process of implementing quota-based system so that each user can have a fair-sharing of the bandwidth allocated for college network (e.g. each student is allocated a web traffic quota of 1GB per week) and all 'bad' activities over the internet will be recorded.

  • In the meantime we would like to suggest that students use the WIRED and faster network in the labs in their faculty to do heavy downloading, researching, etc. The key point here are managing time in critical period and doing research in the labs not in the residential rooms.

The current statistics are here.

Thank you for your time.

Internet Access Test

posted Nov 21, 2010, 4:16 PM by survey fke   [ updated Aug 31, 2012, 8:33 AM ]

This is an Internet access test to some of the critical web-based application systems in UTM. The objective of this simple test is to find out the actual Internet access speed from users' perspective to those applications and to test browser (especially IE) compatibility to the applications.

System Maklumat Universiti (HRFIN)
Simple Management Information System (SMIS)
UTM webmail
Online Subject Registration (SPS)
AIMS2000-Academic Information Management System
UTM Share-UTM Web Storage & Collaboration System
UTM web
GSMS system

After accessing those systems, please answer a few simple questions here.

The current statistics are here.

We would like to thank you for your time.

Testing GSMS

posted Nov 15, 2010, 3:25 PM by survey fke   [ updated Jul 10, 2013, 9:51 PM ]

This is a simple Internet access test to the Graduate Studies Management System (GSMS). GSMS is the system that offer online application for admission to postgraduate programmes in UTM.
Please visit:

to access the system.

If you would like to do further tests on the online application of the system please write your FULL NAME as 'Test <your name>' in the application form and proceed with the necessary details.

After accessing the system, please answer a few simple questions here.

The latest statistics can be viewed here.

Suggestion to improve eLPPT

posted Apr 23, 2010, 7:12 PM by survey fke   [ updated Nov 15, 2010, 10:19 PM ]

To all staff, please write to us your suggestions to further improve the services provided by eLPPT system here.

End-of-Course survey

posted Mar 11, 2010, 5:33 PM by survey fke   [ updated Nov 15, 2010, 10:19 PM ]

To all students in FKE,

Please fill up the End-of-Course (EoC) online survey form for your subject to help us evaluate your overall course experience. Your responses to this survey are anonymous and no information about you will be identified or used in any way. We hope that you will complete the survey to help us improve the undergraduate/postgraduate courses we offer.

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